1. Detailed definitions of each line of business within organizations (the Building Blocks). Also:
   • Definition of the boundary between Sales and Engineering (business requirements).

   • Sample domains for each

   • Typical catalog of products and services within each

   • Interpreting the lines of business within various industries/functions

   • IT lines of business

2. Detailed guidance on the implementation process (which you can customize to your needs), including:

   "The [Reference Library] is amazingly comprehensive. I was able to find in it answers to just about every question I had throughout our reorganization process."

   Harold Wu Director, Systems Branch, Ontario Ministry of Government Services

   • The process strategy

   • Participants and roles

   • Ground-rules and HR issues

   • Every step of the process -- leadership-team workshop and participants' tasks between workshops -- framing the decisions that you and your leadership team will make, and providing guidelines to help you make the right choices; includes:
     • How to write clear domain statements.

     • How to develop product/service catalogs.

     • Walk-throughs (the teamwork meta-process).

     • Guidelines on internal contracting (commitments).

     • Sample Announcement Day agenda.

     • Detailed migration milestones.

     • Advice to leaders on getting their new lines of business started, and to the top executive on his/her role in the process.

   • All the administrative details

   • Communication plans at each step

   • Change management considerations (even how people will be feeling at each stage of the process)

   • How to use the process for principle-based shared-services consolidations and merger/acquisition integrations.

3. Leadership selection guidelines, including:
   • Required competencies by line of business.

   • Leadership traits (across all lines of business).

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