Speech Abstract

You've invested in a service catalog, and now you're ready for service costing -- assigning all the organization's costs to the products and services in your catalog. What exactly should you do?

There are a few key decisions you need to make to frame the program. Will your cost model produce both a budget and rates? Will you build it as part of the plan, or based on historic data? Will you use simplistic ABC methods, or a modern service build-up approach? How will you sell the program? And what exactly is involved in developing a service cost model? To what degree will you engage your management team?

And there are some common mistakes which could threaten the program. Do you know how to handle enterprise-good services, and your organization's need for capital for infrastructure and innovation? Do you know how to get all indirect costs to just the right places? Do you know how to make this a leadership team initiative, not a finance project?

This session lays out all the basics to help you understand the issues, answer all these questions, and successfully implement a useful, accurate service cost model.

100-word version....

50-word version....

Outline

• What "service costing" is

• Two views of the cost model: budget, rates

• The pyramid of costs

• Why it's important; the leadership challenges it addresses

• Where cost models are built: plan versus actuals

• Two kinds of cost models: ABC, service build-up

• The integration of business planning, budgeting, and costing

• Steps in the process

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