Relations with business clients, perceptions of value and cost....

Case Study: From Adversaries to Advocates
how budgeting and product/service costing improved relationships between IT and its clients at Georgia State University. (2009)

Video Case Study: The C-level View of Budgeting: Facts and Politics
From the C-suite perspective, how investment-based budgeting not only changed the financials; it changed the relationships between IT and the entire corporation's executive leadership team. (30 min)

Video Case Study: Service Costing and Investment-based Budgeting
State of Montana IT describes the impacts on relationships with clients and the legislature. (30 min)

Interview: How IT Leaders Can Better Relate to the Business
better communication with the business depends on managing your department like a business.
HP Discover Performance, March, 2014

Beneath the Buzz: SLAs and Internal Contracts
the best SLAs are contracts; why clear contracts are valuable; and what goes into an internal contract.

Beneath the Buzz: Strategic Systems
what "strategic systems" really means, and six levels of value from IT.

Beneath the Buzz: Relationship Managers
why this critical function fails, and how to make it work.

Challenge-solution pair: Accusations That You Cost Too Much

Challenge-solution pair: Perception of Strategic Relevance

Challenge-solution pair: Changing the Dialog with the Business

Story: The Necessary Evil (May 2002)
Too busy keeping things running to focus on strategic challenges.

Story: You Cost Too Much (January 2006)
Internal IT can appear too expensive if you're comparing apples to oranges.