Shared services, decentralization....

Video Case Study: Service Costing and Investment-based Budgeting
State of Montana IT says, "Build it and they will come." (30 min)

Beneath the Buzz: Shared Services
what the term really means, and what it takes to succeed.

Challenge-solution pair: Shared Services

Beneath the Buzz: Decentralization
why decentralization is so expensive; why people do it; and how to have your cake and eat it too.

Book: Decentralization: fantasies, failings, and fundamentals