Service catalogs....
White paper: Service Catalog
documenting the organization's products/services
to clarify clients' expectations and staff's accountabilities.
<A HREF="fc-961.htm">FullCost: Column -- Service Catalog
White paper: Demand Forecasting and Service-based Funding
catalogs, demand management, service costing, and investment-based budgeting as a single integrated process.
with Troy DuMoulin, VP of research, innovation, and product development, Pink Elephant
Podcast: How To Get The Money You Need For IT
every service owner is an internal entrepreneur who needs a catalog, demand management, service costing, and investment-based budgeting.
Practitioner Radio with Troy DuMoulin and George Spalding, VPs, Pink Elephant (32 min)
Process: How to Develop a Comprehensive, World-class Service Catalog in Just Three Months
