Service cost modeling, rates....
White paper: Demand Forecasting and Service-based Funding
catalogs, demand management, service costing, and investment-based budgeting as a single integrated process.
with Troy DuMoulin, VP of research, innovation, and product development, Pink Elephant
Podcast: How To Get The Money You Need For IT
every service owner is an internal entrepreneur who needs a catalog, demand management, service costing, and investment-based budgeting.
Practitioner Radio with Troy DuMoulin and George Spalding, VPs, Pink Elephant (32 min)
Story: Operational Planning (Oct 2004)
why operational planning, budgeting, and rate setting must be a single, integrated process.
White paper: Where To Build Your Product/Service Cost Model
within your planning tool or your actuals-tracking (internal invoicing) system?
Research report: Second-generation Cost Models
going beyond ABC, new product/service cost models improve accuracy and encourage entrepreneurship.
Research report: The Full-cost Maturity Model
how to associate all your costs with your products and services, and five levels of maturity in doing so.
<A HREF="fc-1322.htm">Full-cost Maturity Model
White paper: Service-based Costing:
a concept from ITIL could make a huge difference this budget cycle
Challenge-solution pair: Rates
Essay: What is ABB, How is it Different from ABC, and Where does FullCost Fit?
FAQ: Why Integrate Budgeting and Rate Setting
Process: Audit Yourself Before Others Do
Story: On the Defensive (Oct 2002)
Direct costs are only a portion of the real costs of projects.
