Demand management, portfolio management, priority setting....

Audio: IT Demand Management -- Principles for Both Consumers of IT and Suppliers of IT
an exploration of the role of both IT and clients in managing spending on IT.
KPMG's Advice Worth Keeping podcast series with Steve Bates, May 20, 2014 (12 min)

White paper: Portfolio Management
managing investments in internal support functions as one would manage a portfolio of financial investments.

White paper: Demand Forecasting and Service-based Funding
catalogs, demand management, service costing, and investment-based budgeting as a single integrated process.
with Troy DuMoulin, VP of research, innovation, and product development, Pink Elephant

Podcast: How To Get The Money You Need For IT
every service owner is an internal entrepreneur who needs a catalog, demand management, service costing, and investment-based budgeting.
Practitioner Radio with Troy DuMoulin and George Spalding, VPs, Pink Elephant (32 min)

Beneath the Buzz: Corporate Governance
systemic approaches are more effective than oversight.

Beneath the Buzz: The Role of Steering Committees
there are a limited number of legitimate roles for committees.

Beneath the Buzz: Making Committees Work
basic rules to ensure that committees are effective.

Challenge-solution pair: Do More with Less

Challenge-solution pair: Governance Isn't Working as Expected

Story: Client-driven Portfolio Management (Out On a Limb Alone) (Mar 2004)
You're expected to defend the budget that's really there to benefit your clients, and blamed when you don't get enough.

Story: Start the Year Out Wrong (Jan 2005)
Budgeting is a form of portfolio management.

Story: Attempting Portfolio Management (Mar 2005)
Why a shift in the budget process is prerequisite to dynamic portfolio management.