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100-word version....Operational planning defines what your managers will deliver in the year ahead, how they'll produce it, and what resources they'll need to do so. Without an operating plan, there is no basis for a budget. And without a budget, there is no basis for rates. This session explains why business planning, budgeting, service catalogs, and rate-setting must be integrated into a single process. It then explains the steps in the process, and exactly what's involved in implementing it. |