100-word version....

You've invested in a service catalog, and now you're ready for service costing. What exactly should you do?

There are a few key decisions you need to make. Will your cost model produce both a budget and rates? Will it be part of the plan, or based on historic data? Will you use simplistic ABC, or a modern service build-up approach? How will you sell the program? And what's involved in developing a service cost model?

This session helps you understand the issues, answer all these questions, and successfully implement a useful, accurate service cost model.