100-word version....

Many organizations use grossly inaccurate rates to estimate new projects, for a portfolio management process that limits expectations to available resources, as a basis for benchmarking, and of course for chargebacks.

First-generation costing models use a simplistic "cascade" approach that introduces distortions which may exceed 100 percent! New second-generation costing models apply costs down, up, and sideways to amortize indirect costs to just the right services.

This session explains how to define a meaningful service portfolio, what costs should and should not go into rates, and the Full-cost Maturity Model's five levels of business/cost planning.