100-word version....

Clients claim that you cost too much, or that their allocation is unfair. They may demand benchmarking studies. They may even advocate decentralization or outsourcing.

You know your staff are competent and hard working, and there's no fat left to cut. Perhaps the problem is not high costs, but rather a lack of cost transparency, or vague linkages between costs and the value delivered.

The solution is to link all your costs to the services that clients buy from your organization. This session explains how to define a meaningful service catalog, and a transparent budget and rates.