Table of Contents....

Author's Note xiii

Acknowledgments xv

Organization of the Book xvii

PART I: The Context 1

1. Computers, Human Intellect, and Organizational Nervous Systems 3

PART II: The Leader as Commander: Accessibility and Personal Involvement 17

2. The Global Law Firm
Richard Pogue, Managing Partner, Jones Day Reavis & Pogue 21

3. The Political Executive
Senator Gordon Humphrey (R-NH) 32

4. 500 Magazines Every Month
Mark Edmiston, Chairman and CEO, The Cable Guide 38

5. "How About Some Pop Raspberry?"
Ellen Gordon, COO and President, Tootsie Roll Industries 50

6. What Happened When the Wizard Went to Wickes
Sandy Sigoloff, former Chairman, CEO and President, Wickes Corporation 56

PART III: The Leader as Communicator: Credibility, Clarity, and Coordination 69

7. Realities of Global Competition
Burnell Roberts, Chairman and CEO, Mead Corporation 72

8. An Atypical Utility
Ken McCready, CEO and President, TransAlta Utilities 80

9. Piloting Pan Am
Thomas Plaskett, Chairman, CEO and President, Pan Am 91

10. The Aftermath of Asbestos
Thomas Stephens, Chairman, CEO and President, Manville Corporation 98

PART IV: The Leader as Coach: Focus and Feedback 109

11. An Arranged Marriage
Wilbur Gantz, President, Baxter International 112

12. The Birth and Growth of a Company
William Esrey, President and CEO, United Telecom,
and Chairman and CEO, US Sprint 121

13. Maintaining Market Share
Richard Crandall, CEO and President, Comshare Inc. 129

14. The Baking Business: Bits, Bytes, and Chips
Debbi Fields, CEO and President, Mrs. Fields Cookies Inc. 143

PART V: The Leader as Change Agent: Shifting Power and Responsibility 161

15. Quick, Flexible, and Right
Ron Compton, President, Aetna Life & Casualty Co. 164

16. Battle of the Bags
Michael Jordan, Chairman, Pepsico International Food & Beverages,
and former Chairman, Frito-Lay 181

17. Overtaking Takeover Attempts
Robert Wallace, former President, Phillips 66 196

PART VI: Understanding and Achieving the Benefits of Executive Computing 215

18. Barriers Holding Executives Back: Myths and Realities 217

19. A Summary of Benefits 240

20. Don't Go Out and Buy a Computer: First, Assess Your Unique Needs 277

PART VII: Where From Here? 295

21. Imagining the Future 297

22. Conclusion 333

APPENDIX 1: A Comprehensive Listing of Information Tools 339

APPENDIX 2: Matching Tools to ISFs 342

APPENDIX 3: Examples of Organizational Fine-tuning 346

APPENDIX 4: leadership Strategies 350

APPENDIX 5: For More Information... 357

APPENDIX 6: Executive Glossary 358

Index 381