ITIL (IT Infrastructure Library)

Consulting on rapid development of service catalogs....

White paper: ITIL: Demand Forecasting and Service-based Funding
demand management, service costing, and investment-based budgeting as a single integrated process.
with Troy duMoulin, VP of research, innovation, and product development, Pink Elephant

Provocative article: ITIL: how to avoid the pitfalls in implementing best practices

Provocative article: Service Catalog: documenting the organization's products/services to clarify clients' expectations and staff's accountabilities

See also Best practices

See also Catalogs, products and services