Information Technologies (IT)

[This is a breakdown of the lines of business within such organizations; it's not meant to be a recommended organization chart. These lines of business, in combination with the Principles, provide a starting point for the design of an organization chart tailored to your needs.]

Sales and Marketing

Sales

Account: Business Relationship Managers

Function (specialists in uses of IT, such as digital enterprise, supply chain)

Retail (contact center)

Marketing

Client Communications (IT catalog, web site, brochures, newsletters, events, tours)

Market Research (customer satisfaction surveys; emerging technologies demand assessments)

Engineers

Applications Engineering (including business analysts)

Base Engineering

Platform Engineering (servers, PCs, DBMS, middleware, networks)

End-user Computing (tools for thinking, across all platforms)

Engineers Science (development tools and methods, languages and compilers, basic computer science)

Information Modeling (artificial intelligence, operations research, statistics, mathematics)

Service Providers

Asset-based: Infrastructure Services (operations)

Data Center

Computing Services

Storage Services

Input/Output Services (shared printers, scanners)

DBMS Services

Applications Hosting, Applications Processing

Software as a Service (end-user computing services such as email, shared-use applications such as service management)

Enterprise Data Warehouse, Business Intelligence

Device Rental (PCs, projectors, phones for temporary use)

Telephone Services, Teleconferenccing

Network Services

Archival Services

People-based

Product Support

Customer Service (service desk, help desk, incident management)

Field Technicians

Testing Services

Customer Education

Ad Hoc Reporting

Telephone Directory Assistance

Business Office (unless functions related to product production)

Project Management Office

Finance

Procurement, Supplier Management and Integration

Asset Management

Facilities, Asset Management

Administration, Events

Data Repository Administration

Coordinators

Planning (strategic and operational including budgeting), Research Portfolio

Organizational Effectiveness (including ITIL, Lean/Six-Sigma)

Audit Response

Business Continuity

Security, Risk

Regulatory Compliance

Standards, Design (Enterprise Architecture)

Information Policy