Here are some of the most common symptoms whose root cause is organizational structure:

• Confusion about who does what; redundant efforts; territorial disputes; internal competition; political tensions

• Unclear individual accountabilities for results; staff who are task or process (rather than results) focused

• Poor individual performance; people going too many ways at once; jobs which are too big for most people to succeed; a need for all "A players"

• Difficulties with cross-boundary teamwork; slow response to new challenges; an organization of independent "silos"

• Lack of customer focus; weak or strained relationships with customers; initiatives which are product or technology (rather than business) driven

• Lagging in innovation; lack of accountability for planning and creating the future

• Lack of entrepreneurial spirit; staff aren't creative, and don't take initiatives to improve their businesses

• Low morale and motivation; disempowerment; dead-end jobs; cynicism