Feedback (measuring results, consequences). Examples of Feedback principles....

• We encourage people at all levels to share with us advice and criticism about us.
  • We receive feedback without defensiveness or retribution. (I.e., we treat criticism as an opportunity for learning.)

  • We openly acknowledge and learn from our failures.

• We provide feedback to one another (including to peers, subordinates, and supervisors) in a timely, constructive manner. (We respect the chain of command and formal grievance processes where applicable.)
  • We assess others' fairly and objectively.

  • We evaluate performance on commitments, not on meeting demands to which they haven't committed.

  • We don't let a single failure overshadow successes; i.e., let one failure affect the assessment of performance at other deliverables. (No "branding.")

  • We present negative feedback in a forum and style that is constructive and does not embarrass the recipient.

  • We communicate feedback or criticism in a kind manner to transfer information effectively, not to demean or vent (even via remote media such as email, i.e., no "flames").

  • After repeatedly providing feedback to an individual with no effect, we may escalate by providing feedback to the individual's supervisor.