Cooperation (one organization). Examples of Cooperation principles....

• We encourage clients to utilize the products and services of our peers throughout the organization.

• We freely pass leads, referrals, and other valuable information to our peers.
  • We inform peers throughout the organization of our potential contracts so they can anticipate future follow-on business (eg, life-cycle support services).

  • When passing a lead, we make sure that both the customer and the right provider are aware of their need to talk (no "run-arounds").

  • When someone passes a lead to us, we inform them of the initial steps we have taken.

• Once the appropriate stakeholders make a decision, we all support their decision (even if we don't agree with it) through attitudes, communications, and actions.