Resource Management Challenges: How our resources (money, time, etc.) are created, utilized, and tracked.

• Contribute to the effectiveness of the corporation's budget process.

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• Help pursers (client representatives) make informed purchase (priority) decisions in a timely, responsive manner within their finite spending power.
  • For pre-paid accounts (core budget), keep pursers informed of their available [remaining] spending power, distinguishing discretionary from encumbered (committed) resources.

  • Help clients document the benefits of investments in its products, without presuming to vouch for the benefits or judge the customer's ability to realize those benefits.

  • Respond flexibly to pursers' changing priorities, informing pursers of any incremental costs of postponing projects that are underway and then re-starting them later.

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• Charge customers the full cost to the organization of their purchase decisions (whether paid through core budget or fee for service). Full cost includes direct costs, plus a fair share of indirect costs such as unbillable time, non-project-specific costs (both internal and external, including "fixed" costs), and overhead.
  • Price products and services with an appropriate, fair share of the ongoing costs of continually improving its products and processes.

  • Give pursers clear, accurate, timely invoices that explain what they're getting for their money (i.e., the deliverables they're paying for).

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• Communicate to customers estimates of rates before they begin their budget planning, and final rates by a date that gives business units a reasonable amount of time to adjust their budgets.

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• Continually expand (or shrink) its capacity to match all funded demands.

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