Symptom: People can't be sure that their quality is satisfactory day-by-day as they do their work.
Symptom: People don't have time to do what's right.
Symptom: Individuals lack the capability to produce quality results and be truly competitive.
Symptom: While individuals and small groups may be capable, the organization is not good at cross-boundary teamwork.
Symptom: People feel unable to make the needed changes in the organization to deliver quality.
