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Symptom: People feel disempowered, and unable to control all they need to accomplish their accountabilities.

If people feel that there is little they can do to affect the organization's performance and their own futures -- if they feel like victims -- then they will not be motivated to work beyond the minimum demanded of them. They will be reluctant to take on responsibilities, since they cannot be sure that they can accomplish assignments for lack of control over the necessary resources. And they will feel badly about themselves, and convince themselves that they are unable to succeed.
This negative cycle creates people who do no more than follow orders. With everything depending on the few people at the top who give orders, executives become bottlenecks that constrain the performance of the organization (and they also tend to have heart attacks from excessive stress).
They are a variety of reasons people may feel (and actually be) disempowered.


Symptom: There are other groups in the organization that monitor and control the people doing the work.

Symptom: There are cases where one group does the work and another is accountable for some key aspect of their quality or their business decision making.

Symptom: People in the organization don't know what their products are.

Symptom: People cannot get the economic resources they absolutely need to do their jobs.

Symptom: Supervisors continually meddle in people's work.


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