Symptom: We can't rely on peers to keep their promises.
If people cannot rely on promises made by their peers, then they will do all of the work themselves rather than depend on teamwork.
Whether to clients or peers, people must never make a commitment they cannot keep, and must keep every commitment.
Symptom: People have trouble keeping their promises to clients and peers alike.
Symptom: People miss internal commitments in order to be more responsive to external clients.
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