In order to be customer focused, people must have customers. In order to be results-oriented, people must know their products. Products should be defined to include every aspect of satisfying the customers' needs (e.g., installation, documentation, training materials), with a comprehensive definition of quality (e.g., design for efficiency, design for extendibility, standards compliance, fixing other problems created by the product).
Unfortunately, there are many jobs that are defined in terms of the tasks people do, rather than the products they produce. Such jobs are not "whole." People in them don't have customers and don't produce products.
The problem is rooted in the design of the structure.
Root cause:Structure, organization chart (whole jobs) copyright 2024 N. Dean Meyer and Associates Inc. All rights reserved.
