Symptom: Clients are unhappy with the organization's results.
The only way to keep clients happy in the long run is to deliver results.
Symptom: Clients complain that the organization is unresponsive, or that its products are not delivered in a timely fashion.
Symptom: Routine operations are not the cheapest, most reliable, and safest in the industry.
Symptom: Clients are dissatisfied with their ability to call in for urgent help (customer service, or help desk).
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