Symptom: The organization does not respond quickly to clients' inquiries.
While not every job can be done immediately, clients at least expect an immediate response to their inquiries. The response may simple say, "We heard you; we are pleased to work on an estimate of the required work; we will get back to you in a week."
By contrast, no response at all until a complete answer is ready leaves the client wondering if the organization even heard their request.
A simple acknowledgement of an inquiry is a courtesy that does not consume significant resources. It is just a matter of the habit of placing customers first.
