Symptom: We do not make an effort to establish clear contracts at the beginning of each project (or revise them as things change).
In an effort to please clients, we may start work on a project without talking through the details of what is expected of whom. We then waste much more time during the course of a contract sorting out misunderstandings than it would have taken to clarify the deal up front.
If the concept of contracting if foreign to people in the organization, a cultural norm must be established. Negotiating clear mutual understandings at the beginning of every project is a discipline that should be firmly established as an everyday practice.
Root cause:Culture (contracting) copyright 2024 N. Dean Meyer and Associates Inc. All rights reserved.
