Symptom: People don't care whether or not they're on time, either because suppliers don't feel committed to a date, or customers keep asking for more and more.
If suppliers don't feel that project due-dates are real deadlines, they may not make sufficient effort to meet every commitment.
Similarly, if customers don't understand that additional requirements will delay project delivery, they may continually ask for more (mid-way through the project). This is sometimes called "scope creep."
This symptom occurs when "contracts" -- that is, clear agreements between customers and suppliers -- are vague. Before beginning any project, the customer and the supplier should clearly agree on deliverables, resource requirements, and dates. Any changes mid-way through the project should trigger a renegotiation of the contract.
Root cause:Culture (contracting) copyright 2024 N. Dean Meyer and Associates Inc. All rights reserved.
